Frequently Asked Questions
If you have any further questions, please don't hesitate to reach out at occasionsnl@outlook.com. We will get back to you as soon as possible to provide assistance in any questions or concerns you may have.
What is your cancellation policy?
How much do you charge for delivery?
By promising you a rental item or decorating service for your event, we are turning away other business for those item(s) or services. Because of this, the following policy is in place in case of cancellations:
​
31 days or more from the date of the event: 25% of the invoice total is non-refundable.
​
30 days or less from the date of the event: 50% of the rental total is non-refundable.
​
10 days or less from the date of the event: 75% of the rental item total is non-refundable.
​
4 days or less from the date of the event: 100% of the rental item total is non-refundable.
​
Special cases are evaluated individually; contact us for assistance.
Delivery of rental items within 50km range of Lewisporte are free of charge.
​
​A set-up delivery fee for rentals will apply to communities 50 kms or more from Lewisporte. Please contact us for more details and a personalized quote.
How do I go about booking an item for my event?
The best way to book a rental or contact us regarding decorating for your event, is through our email address: occasionsnl@outlook.com. We will get back to you as soon as possible.
Where are you located?
Occasions is based out of Lewisporte, Central Newfoundland.
Do you have a damage waiver for rented items and decorating packages?
A 10% damage waiver will be added to all orders. You are able to opt out of the waiver, but doing so means you would be liable to pay all accidental damages to the rental items.
​
The damage waiver does not cover missing, stolen, or lost items, or items damaged through improper use, vandalism, or neglect.
​
Responsibility for equipment remains with the customer from delivery until return.
​
Upon review of item(s) after event, the 10% will be refunded back to you if items are in original condition. A full refund is also given if the event is cancelled.​
Is a deposit required upon booking?
Yes, 50% of your invoice total is require upfront upon booking. The remaining amount must be paid in whole at least a month prior to your event.